Telehealth sessions should be conducted confidentially, where personal medical information can be freely discussed. You will need to find a space that is private, without interruption, and without other people present.

Telemedicine calls will not be permitted while in a moving vehicle.

Be prepared ten minutes before your scheduled appointment time.

If you are using a cell phone, make sure your phone is charged and that you have good cellular reception.

Try to be familiar with the platform being used, ie Zoom, Doximity, Facetime, Google Duo, etc. If you are not familiar with it, ask us for assistance.

If you use a glucometer, continuous glucose monitor, or an insulin pump, try to make your data available to your provider before the appointment. This can be done several ways: 1. By bringing your device to the office the week before your appointment, such as when you have your blood drawn. 2. You can upload your data through your device’s website. 3. You can link your device to our clinic and we can access it anytime.

If you have had several Telemedicine visits and the provider feels they have been suboptimal, we may ask you to come for an in-person visit.

If the provider feels that the appointment is not going well for one of the above reasons, they may choose to cancel the appointment and reschedule it.